Terms of Use

Effective 8 October 2026

1. Agreement

These Terms of Use ("Terms") are an agreement between you and RepliantAI ("we", "us"), and govern your use of the Plugd mobile application (the "App") and the website at plugd.repliantai.com (the "Site"), together the "Service". By downloading, installing or using the Service you accept these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for it. If you do not agree, do not use the Service.

2. Your licence to use the App

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own personal or internal business purposes, subject to these Terms and to the usage rules of the store you downloaded it from. You may not copy, modify, distribute, sell or lease any part of the App, or reverse engineer or attempt to extract its source code, except where the law allows this despite these Terms.

3. Who can use Plugd

You must be at least 16 years old, or the age of digital consent where you live if higher, and able to form a binding contract.

4. Your content and the people on the cards

Card photos, voice notes, contact details, tags and other data you create with the App ("Your Content") belong to you or the people they describe. We do not receive Your Content and claim no rights in it. Because Your Content is stored on your device, you are responsible for keeping copies; uninstalling the App or losing your device can permanently delete it.

Business cards contain other people's personal data. You agree to:

• collect and use contact details only for legitimate purposes connected with the conversation in which they were shared;
• comply with laws that apply to you, including data protection laws (such as GDPR or India's DPDP Act) and anti-spam and marketing laws (such as CAN-SPAM, PECR or TRAI regulations);
• honour requests from people who ask you to stop contacting them or to delete their details.

5. Third-party AI providers

The App reads cards and transcribes notes using an AI model from a provider you select (for example Google, OpenAI, Anthropic or OpenRouter) and an API key from your own account with that provider. Your use of that provider is governed by your agreement with it, including its usage policies and pricing. You are responsible for keeping your key secure and for any charges the provider bills for your usage. We do not control these providers and are not responsible for their availability, accuracy or handling of data; see our Privacy Policy.

6. Accuracy of results

Text recognition and transcription are automated and can be wrong or incomplete. Plugd may misread names, numbers or addresses, or merge or miss duplicates. Review contact details before you rely on them, for example before sending a message or importing into another system.

7. Acceptable use

You agree not to use the Service to:

• collect personal data without a lawful basis, or harvest contact details in bulk for unsolicited marketing or resale;
• harass, stalk or discriminate against anyone;
• break any law, or infringe anyone's intellectual property or privacy rights;
• interfere with the Service or attempt to access it in ways we did not intend.

8. Price and paid features

The App is currently provided free of charge by us; fees charged by your AI provider are separate (see section 5). If we introduce paid features or subscriptions, they will be sold through the App Store or Google Play, the price will be shown before you buy, and billing, renewals, cancellations and refunds will be handled by Apple or Google under their terms.

9. Our intellectual property

The Service, including its software, design, the Plugd name and logo, is owned by us or our licensors and protected by intellectual property laws. These Terms do not give you any right to use our name, logo or trademarks. If you send us feedback or ideas, we may use them without obligation to you.

10. Updates and availability

We may update, change or discontinue features of the Service, and some updates may be required to keep using the App. We aim to keep the Service working well but do not guarantee it will always be available, uninterrupted or error-free.

11. Disclaimer

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

Nothing in these Terms limits rights you have as a consumer that cannot be excluded under the law where you live.

12. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, contacts, business opportunities, revenue or profits, arising from or related to your use of the Service. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim and USD 50.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

13. Indemnity

To the extent permitted by law, you agree to indemnify us against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of personal data collected with the App.

14. Ending these Terms

You can stop using the Service at any time by deleting the App. We may suspend or end your licence if you materially breach these Terms. Sections 4, 6 and 9 to 17 continue to apply after these Terms end.

15. Apple App Store and Google Play

If you downloaded the App from Apple's App Store, the following also applies:

• These Terms are between you and us only, not with Apple. We, not Apple, are solely responsible for the App and its content.
• Apple has no obligation to provide maintenance or support services for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If a third party claims the App or your use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the App, such as your mobile carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce them against you.

If you downloaded the App from Google Play, Google Play's Terms of Service also apply to your download and any purchases. Where those store terms conflict with these Terms on matters they govern, the store terms prevail.

16. Governing law and disputes

These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in, and benefit from the mandatory laws of, the country where you live. Before starting a formal dispute, please contact us so we can try to resolve it informally.

17. General

We may update these Terms. If a change is material we will give notice in the App or on the Site before it takes effect; continuing to use the Service after that means you accept the updated Terms. If any part of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them to a successor business. These Terms and our Privacy Policy are the entire agreement between you and us about the Service.

18. Contact

RepliantAI
Email: vidya@repliantai.com